Refund & Replacement Policy
Zarqun Stone – Handcrafted Marble Products
At Zarqun Stone, trust, quality, and customer satisfaction are our top priorities. We are proud manufacturers of premium handcrafted marble and stone products. Every piece is carefully made and quality-checked before shipping.
We understand that sometimes issues can happen during delivery or after ordering — that’s why we offer a simple, transparent, and customer-friendly refund & replacement process
Refund Policy
We offer a simple and fast refund process to ensure customer confidence and satisfaction.
Eligibility:
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Refund requests must be submitted within 24 hours of order delivery
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Customer must provide a valid Order Number
Process:
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Contact our support team
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Share your Order Number
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Request verification by our support team
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Refund approval and processing
Refund Timeline:
Once approved, the refund is initiated within 24 hours through our official secure payment system.
Replacement & Damage Protection Policy
If your order arrives damaged, broken, or defective, Zarqun Stone provides full protection.
Customer Options:
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Free Replacement
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Full Refund
Replacement Procedure:
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Submit clear images of the damaged/broken product
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Send details to customer support
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Internal verification by our quality team
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Free replacement shipment dispatched (no cost to customer)
All replacements are shipped with priority processing and secure packaging.